Quick Help for Common Issues

At BotX AI Technologies Private Limited, we strive to deliver reliable and high-performance technology solutions. If you are experiencing an issue with your BotX product or service, this troubleshooting guide will help you identify and resolve common problems quickly.

Before contacting support, we recommend reviewing the sections below.

Surveillance Camera Troubleshooting

Camera Not Powering On

• Check if the power adapter is properly connected

• Verify power supply voltage

• Try a different power source or adapter

• Ensure PoE switch/injector is functioning (for PoE cameras)

No Video / Black Screen

• Check cable connections (LAN / coaxial)

• Ensure the camera is added correctly to NVR or app

• Confirm correct channel selection

• Restart the camera and NVR

Camera Offline in Mobile App

• Check internet connectivity

• Ensure Wi-Fi signal strength is strong

• Verify correct network credentials

• Restart router and camera

Poor Image Quality / Blurry Video

• Clean camera lens

• Adjust focus (if applicable)

• Check resolution and bitrate settings

• Ensure adequate lighting conditions

Biometric Device Troubleshooting

Device Not Powering On

• Check power adapter or PoE connection

• Verify power source stability

Fingerprint / Face Not Recognized

• Clean sensor or camera

• Ensure proper finger placement / face alignment

• Re-register user data if required

• Update firmware if available

Attendance Not Syncing

• Check network connectivity

• Verify server/IP configuration

• Ensure correct time and date settings

• Restart device and software

Home Automation Troubleshooting

Device Not Responding

• Check power supply

• Verify Wi-Fi or Zigbee/Z-Wave connectivity

• Restart the device and controller

App Not Controlling Device

• Ensure mobile app is updated

• Check internet connectivity

• Re-login to the app

• Re-pair the device if needed

Network & Connectivity Issues

• Ensure stable internet connection

• Check LAN cable quality

• Avoid IP conflicts in network

• Use recommended routers and switches

• Keep firmware updated

Software & App Issues

App Crashing or Not Opening

• Update the app to the latest version

• Clear cache and data

• Reinstall the app if required

Unable to Login

• Check username and password

• Reset password if forgotten

• Ensure server/cloud services are operational

Basic Troubleshooting Steps (Recommended)

Before raising a support request:

1. Restart the device

2. Restart router/modem

3. Check power and network connections

4. Verify configuration settings

5. Update firmware/software

When to Contact Support

If the issue persists after troubleshooting, please contact our technical support team with the following details:

• Product model number

• Serial number (if available)

• Description of the issue

• Error messages (if any)

• Photos or videos (if applicable)

Contact Technical Support

BotX AI Technologies Private Limited
📧 Support Email: Support@botxindia.com
📞 Support Helpline: 011-69296736
🕒 Support Hours:

Important Notes

• Only use authorized accessories and adapters

• Unauthorized modifications may void warranty

• Regular firmware updates improve performance and security

🔧 Reliable Support. Smarter Solutions.