We’re Here to Help
At BotX AI Technologies Private Limited, customer satisfaction is our top priority.
Our dedicated support team ensures quick, reliable, and expert assistance for all our Surveillance, Biometric, Home Automation, and IT Solutions.
Whether you need installation guidance, troubleshooting help, or technical support—we’ve got you covered.
🛠️ Support Services We Offer
📞 Contact Support
📧 Email Support
For technical queries and service requests:
support@botxindia.com
📞 Phone Support
Speak directly with our support team:
011- 69296736
🕒 Support Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
(Excluding public holidays)
🎫 Raise a Support Request
When contacting support, please keep the following details ready for faster resolution:
Product model number
Serial number (if available)
Description of the issue
Error messages or screenshots/videos
🔄 Warranty & Service Support
Warranty support is available as per product warranty terms
Only authorized accessories and firmware are supported
Unauthorized modifications may void warranty
📚 Self-Help Resources
Troubleshooting Guides
Product Manuals & Datasheets
Technical Tools & Calculators
FAQs
🌱 Our Support Commitment
We are committed to:
Quick response times
Accurate technical guidance
Professional and transparent communication
Continuous improvement in customer service
🤝 Trusted Support. Reliable Technology. Smarter Security.
SLA & AMC Support
BotX AI Technologies Private Limited
📧 Email: support@botxindia.com
📞 Helpline: 011-69296736
🕒 Working Hours: Monday–Saturday | 10:00 AM – 6:00 PM
📄 Terms & Conditions
SLA & AMC are subject to mutually agreed terms
Coverage depends on contract scope and location
Consumables and accessories may be excluded
Natural calamities and force majeure events are excluded
🤝 Our Commitment
We commit to:
Predictable service delivery
Transparent communication
Skilled technical expertise
Long-term partnership and trust